Challenges
- Fragmented User Management: Granting and managing user access to specific job sites and devices was a time-consuming process, often requiring centralized intervention and lacking granular control.
- Limited Real-time Visibility: Obtaining a holistic view of HVAC system performance across multiple locations was challenging, hindering proactive issue detection and efficient troubleshooting.
- Complex Alarm Configuration: Setting up tailored alarm notifications for specific job sites and devices, with preferred notification methods, was intricate and prone to errors.
- Lack of Granular Control: Users often lacked the ability to customize their monitoring dashboards and access specific telemetry data relevant to their roles and responsibilities.
- Inefficient Troubleshooting: Technicians in the field faced delays in accessing necessary system information, impacting response times and potentially prolonging system downtime.
Proposed Solutions
- Admin Panel for Centralized Management:
- Intuitive User Interface: A user-friendly sign-in page, clear navigation (Monitoring, Site Setup, Admin Tools), and a personal user profile section.
- Role-Based Access Control: Hierarchical role system (Admin, Rep Admin, Rep Associate, etc.) with varying levels of access to jobsites and devices.
- Streamlined User Management: Search, add, edit, and remove users, with specific job site and device permissions.
- Granular Alarm Preferences: Configure alarm notifications (On/Off, Email, SMS) on a per-job site basis.
- Monitoring Module for Real-time Insights:
- Centralized Job Site Overview: Dashboard displaying accessible jobsites with key information (Company name, City, Nickname, Devices).
- Device-Level Telemetry Data: Real-time display of Cooling/Heating Set Points, Supply/Return Air Temperatures, Economizer Status, and Humidity levels.
- Customizable Dashboards: Select, order, and edit telemetry tiles based on user needs.
- Proactive Alarm Notifications: Visual alerts for active alarms, with drill-down details.
- Telemetry Data History: Event logs for key telemetry parameters to identify trends.
Results
- Streamlined User Administration
- Enhanced Real-time Visibility
- Improved Alarm Management
- Greater User Empowerment
- Faster Troubleshooting
Impact
- Increased Operational Efficiency
- Enhanced Proactive Maintenance
- Improved User Experience
- Reduced Administrative Overhead
- Better System Optimization
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