Industry

HVAC (Heating, Ventilation, and Air Conditioning)

Business Type

Manufacturing

Services

Software as a Service (SaaS)

Overview

One of our esteemed clients, a leading manufacturer of innovative HVAC systems, recognized the growing complexity of managing and monitoring their IoT-enabled units deployed across diverse job sites. We successfully developed a unified, intuitive platform to streamline user access, provide real-time performance insights, and enable proactive maintenance.

Challenges Overview

Challenges

  • Fragmented User Management: Granting and managing user access to specific job sites and devices was a time-consuming process, often requiring centralized intervention and lacking granular control.
  • Limited Real-time Visibility: Obtaining a holistic view of HVAC system performance across multiple locations was challenging, hindering proactive issue detection and efficient troubleshooting.
  • Complex Alarm Configuration: Setting up tailored alarm notifications for specific job sites and devices, with preferred notification methods, was intricate and prone to errors.
  • Lack of Granular Control: Users often lacked the ability to customize their monitoring dashboards and access specific telemetry data relevant to their roles and responsibilities.
  • Inefficient Troubleshooting: Technicians in the field faced delays in accessing necessary system information, impacting response times and potentially prolonging system downtime.

Proposed Solutions

  • Admin Panel for Centralized Management:
    • Intuitive User Interface: A user-friendly sign-in page, clear navigation (Monitoring, Site Setup, Admin Tools), and a personal user profile section.
    • Role-Based Access Control: Hierarchical role system (Admin, Rep Admin, Rep Associate, etc.) with varying levels of access to jobsites and devices.
    • Streamlined User Management: Search, add, edit, and remove users, with specific job site and device permissions.
    • Granular Alarm Preferences: Configure alarm notifications (On/Off, Email, SMS) on a per-job site basis.
  • Monitoring Module for Real-time Insights:
    • Centralized Job Site Overview: Dashboard displaying accessible jobsites with key information (Company name, City, Nickname, Devices).
    • Device-Level Telemetry Data: Real-time display of Cooling/Heating Set Points, Supply/Return Air Temperatures, Economizer Status, and Humidity levels.
    • Customizable Dashboards: Select, order, and edit telemetry tiles based on user needs.
    • Proactive Alarm Notifications: Visual alerts for active alarms, with drill-down details.
    • Telemetry Data History: Event logs for key telemetry parameters to identify trends.
Proposed Solutions
Results Dashboard

Results

  • Streamlined User Administration
  • Enhanced Real-time Visibility
  • Improved Alarm Management
  • Greater User Empowerment
  • Faster Troubleshooting

Impact

  • Increased Operational Efficiency
  • Enhanced Proactive Maintenance
  • Improved User Experience
  • Reduced Administrative Overhead
  • Better System Optimization

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