Overview

A leading Cloud Delivery Platform company faced challenges managing their expanding, multi-region AWS environment. Growing product demands led to 24/7 monitoring needs, peak resource utilization, and performance issues. Cloud Destinations intervened, applying technology expertise and an SRE strategy. Through keen analysis, automation (Terraform), monitoring integrations, and process refinements, we elevated their operations by standardizing monitoring and cost optimization practices.

Challenges

• Geographically Dispersed AWS Accounts – Services spread across multiple regions.
• Scalability & Monitoring Demands – Growing product base required continuous, extensive monitoring.
• Performance Bottlenecks – Peak resource utilization led to performance impacts.
• 24/7 Operational Oversight – Critical need for constant management and monitoring of AWS accounts.

Proposed Solutions

1. Automated AWS Monitoring & Alerting with Terraform


• Standardized CloudWatch Alarms – Consistent alerting via Terraform automation.
• Dynamic Alert Thresholds – Auto-adjust thresholds based on traffic patterns.
• Slack & AlertNow Integration – Route critical alerts to Slack, PagerDuty, and AlertNow.
2. Incident Response & Escalation Process


• Defined On-Call & Escalation Matrix – Faster response & ownership clarity.
• Real-Time Notifications – Triggered calls for high-severity incidents.
3. Infrastructure & Cost Optimization


• Automated Resource Audits – Identify unused/misconfigured resources.
• Daily Health Check Automation – Terraform-powered service validation.
• Budget Monitoring & Cost Analysis – Real-time alerts for spending spikes.
• Rightsizing Recommendations – Optimize compute & storage usage.
4. SRE-focused Service Reliability & Observability


• SLI/SLO Implementation – Define & track key reliability metrics.
• Postmortem & Continuous Improvement – Root cause analysis for recurring alerts.

Results

1. 24/7 SRE Incident Coverage


• On-call system & escalation matrix established.
• SLI/SLO tracking for service reliability.
2. Improved Monitoring Coverage & Precision


• Monitoring coverage improved by 91%.
• Custom alert thresholds reduced false positives.
• Terraform automation eliminated manual alert setup.
3. Reduced Budget Overruns – Cost & Capacity Optimization


• Cost spikes detected & addressed proactively.
• Unused/underutilized resources optimized.
• Proactive audits significantly reduced AWS spending.